Critical reasoning: It is difficult to measure the productivity of service workers. For example, postal workers are often said to be more productive if they can deliver more letters. What it delivered? The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?

A Postal workers are representatives of service workers in general.

B The delivery of letters is the primary activity of the postal service.

C The quality of services rendered can appropriately be ignored in computing productivity.

D Productivity should be ascribed to categories of workers, not to individuals.

Solution

Correct Answer: Option C

Solution

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